Returns / Exchanges

Returns and Exchanges

Our goal is for you to fall in love and be 100% satisfied with every purchase you make with us. If for any reason you are not satisfied, please contact us at cs@maudfrizon.com or +(1) 212 334 6283 and we would be more than happy to assist you.

MAUD FRIZON has a 30-day return policy: you have 30 days from when your order is delivered to ship/postmark it back to our returns centre for a refund or exchange.

Please note:

• We do not accept returns for MAUD FRIZON products purchased outside of us.maudfrizon.com.
• All Sale items (excluding discounts & promotional codes entered at checkout) may only be exchanged or returned for store credit.

How to Return Your Purchase

• Visit us.maudfrizon.com and log into your account to begin a return or exchange. If you don't have access to your account, please get in touch with us by sending an email to cs@maudfrizon.com or by calling us during business hours at +(1) 212 334 6283.
• Confirm that the ordered items and product packaging are free from wear and are in the original condition in which you received them.
• Place the item(s) along with its original packaging in either the original shipping box, or any other solid carton box.
• Close the box and tape it securely. Please make sure to include a copy of the original purchase invoice or other such document that allows us to identify the order that your return belongs to. Please note that without this document we will be unable to process any return or exchange.
• Ship the return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.
• Please send the package to:
  MAUD FRIZON Inc.
  422 West Broadway,
  New York, NY 10012.
  Attn.: USH Manager
  +(1) 212 334 6283
• Please note that the return shipping fees are the responsibility of the customer, except in cases where the incorrect item is sent.
• You may also choose to return the goods to one of our physical boutiques. In this case, please bring the goods you wish to return along with their original undamaged packaging to the store closest to you. Please also bring along a copy of the original purchase invoice or RMA/returns label issued to you by our Customer Service team. We do not charge for returning items to our boutiques, and refunds can be immediately processed for credit in-store, otherwise please allow 21 days for the refund to be issued to your original form of payment.

Exchanges

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.

Receiving a refund

If there are no issues with the condition of the returned item(s), your refund will be credited to the same form of payment from where the purchase was made. Please note that the initial delivery costs (if applicable) are non-refundable and will not be included in the amount refunded to you. Please allow up to 21 days from our receipt of your returned goods to the issuance of the refund.

Important Information

• Items must be returned to us in perfect condition accompanied by a copy of the purchase invoice.
• Make sure all products are exactly as you received them, with tags, seals and other miscellaneous components still attached.
• Please take care when trying on our shoes – trying them on over a carpeted surface will reduce potential wear on the sole which is a typical reason why returns are rejected.
• Shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
• Please make sure to return the product and product box/packaging inside another solid carton box to not damage the original packaging.

MAUD FRIZON Quality & Service Guarantee

If an item received is classified as faulty and was received damaged, please contact us within 7 days of receipt of the item.

Likewise, if we have mistakenly sent you an item that you did not order, please contact us within 7 days of receipt of the incorrect item and we will arrange for the correct item to be sent as soon as possible.